Bikes On Roof Shop packs

Delivery and returns

Last updated 29 October 2026

In short

  • Free delivery to UK addresses by Royal Mail, usually 2–3 working days after dispatch.
  • Changed your mind? Tell us within 14 days of your order arriving.
  • Damaged or faulty? Email us and we’ll replace it or refund you.

Delivery

We deliver to addresses in the United Kingdom only: England, Scotland, Wales and Northern Ireland. We can’t currently deliver to the Channel Islands, the Isle of Man or outside the UK.

Delivery is free on every order. We post orders by Royal Mail within one working day of you ordering, and they usually arrive 2–3 working days after that. Working days are Monday to Friday, not including bank holidays.

Your order is your responsibility once it has been delivered to the address you gave us, or to someone you nominated to receive it.

If your order hasn’t arrived

Royal Mail occasionally takes longer than usual. If your order hasn’t arrived within 10 working days, email [email protected] with your name and the email address you ordered with, and we’ll send a replacement or refund you.

Damaged or faulty items

If something arrives damaged, is faulty, or isn’t what you ordered, email [email protected] with a photo and tell us whether you’d like a replacement or a refund. You won’t pay anything to put it right, including any postage.

Your rights under the Consumer Rights Act 2015 aren’t affected by anything on this page. For example, you can reject faulty goods for a full refund within 30 days of receiving them.

Changing your mind

You can cancel your order for any reason within 14 days of the day after it arrives. You don’t need to give a reason.

How to cancel

  1. Tell us within the 14 days by emailing [email protected]. Any clear statement is fine, or you can copy the form below.
  2. Post the items back to us within 14 days of telling us you’re cancelling, to:
    15-17 Vale Road, Tunbridge Wells, Kent. TN1 1BS

You’ll need to pay the cost of posting items back, unless they’re faulty or not what you ordered. We recommend a service with tracking or proof of postage.

Your refund

We’ll refund you within 14 days of getting the items back, or within 14 days of you showing proof that you’ve posted them back, whichever is sooner. If you cancel before we’ve sent your order, we’ll refund you within 14 days of you telling us. Refunds go back to the card or payment method you used.

Window stickers can’t be reused once they’ve been peeled off their backing. If items have been used or handled more than you’d need to check them, we may reduce your refund to reflect their lower value.

Cancellation form

You don’t have to use this, but you can copy it into an email if it helps.

To: Bikes On Roof, 15-17 Vale Road, Tunbridge Wells, Kent. TN1 1BS, [email protected]

I hereby give notice that I cancel my contract of sale of the following goods:

Ordered on / received on:
Name:
Address:
Date:

Bigger orders

If you’re a club, shop or business ordering more than a Club pack, email us before ordering and we’ll confirm delivery times.

Questions

Email [email protected]. Our full terms and conditions also apply to your order.